ALL ABOUT US
Boomerang Claims are experts in claiming back refunds for victims of financial product and insurance misselling. We work hard on your behalf to make sure that your money comes back where it belongs.
At Boomerang Claims our mission is to assist everyone who has suffered financial misselling to fight for themselves and reclaim what they are owed. We help to cut through the jargon and highlight the small print to get you back onto an even playing field. We feel that everyone should have access to the tools and information they need to fight against the injustices of large banks and corporations and we will continue to provide those tools in line with our company values:
Communication - We keep our communication clear, simple and flowing, after all it was unclear terms and conditions and misleading jargon that led to Junk Insurance.
Attitude - We believe in justice and that these unscrupulous organisations should be held to account for putting profits before their customers.
Results - We will continue to help everyone reclaim what they are owed to ensure that these organisations think twice before taking advantage of their customers in future.
Evolution - We will continue to look for any and all consumer injustice to help build a future where fair practice is the norm.
We are proud to be members of the Australian Financial Complaints Authority (AFCA) and have over 15 years’ experience in the industry, not just in Australia but also in Britain. Boomerang Claims has both the know-how and the expertise to understand exactly how these toxic products were sold, and more importantly, the steps needed to enable our customers to rightfully reclaim any monies owed to them.
We can help our customers even if they haven’t kept all their documents and paperwork.
To put it simply we’re a group of people that don’t think it’s fair that big businesses rip off the little guy, and we work hard to get ordinary people any money that they’re owed.
How Does Our Process Work?
While our process is fully comprehensive, it’s very easy and simple for our customers.
First, we conduct a basic online fact find with our customer, taking the details of any and all lenders that they have had products with that may have had CCI attached.
Next, we liaise with the relevant companies directly to establish whether or not CCI was attached and, where it was, how much our customer was charged.
Once we know which credit agreements our customers have had where CCI was attached, we do a deeper dive with our customer to establish their personal circumstances at the time they took out the credit.
Where customers choose to use us to run their claims for them then from this stage on, all of our customers’ hard work is done. If they choose us to run their claim on their behalf, then we take care of the rest of the process for them.
Our next step is to take all their information and package their full complaint for them and submit it to their lender.
We then ensure that the lender hasn’t missed any key information that would mean our customer ought to get their money back
We help our customer overcome any barriers that might crop up.
We also appeal any rejections that the lenders make on behalf of our customer whenever appropriate.
Lastly, once the lender makes an offer, we will liaise between the lender and our customer to ensure that our customer is happy that their offer is fair.
Only after our customer has their money back do we take our fee, a maximum of 33% of the money we help them get back.
How We Can Help You
Boomerang Claims will assist you by dealing with your bank, card provider or lender directly and on your behalf. We will help you gather all the relevant information by using your bank’s own records to fill in any blanks in your records and memory. In addition to making sure that all the important information is collated fully and properly, we will work with the relevant lenders or banks to ascertain whether or not you were affected by CCI and precisely to what degree.
Once we’ve established that you were affected, we show you how to make your complaint directly and for free through AFCA, or if you prefer we can run your case for you on a No Win No Fee basis. If you choose to use us to run your claim, then we will work with your bank or lender for you to establish a strong basis for your complaint. In some instances, this may be as simple as you not being informed of the existence of the policy in the first place, in others it may be a more complex affair of being pressured into taking the policy out, or not having been informed of the extensive exclusions and limitations written into the policy. Whatever your circumstances, we will ensure that your complaint is fully comprehensive and accurate.
We will then liaise with your bank or lender to ensure that the amount of remittance offered to you is fair and takes into account all the particulars of your circumstances (for instance, in situations where you were lent the amount needed to pay off your insurance premium in full, we will make sure that appropriate interest is offered to you).
What’s In It For Us?
At Boomerang Claims we operate on a strict “No Win, No Fee” basis, and only gets paid if we win money back for you. We will earn a maximum of 33% of any remittance or compensation made to you (although in certain situations this may be discounted or capped, such as for vulnerable customers that wouldn’t necessarily be able to easily complete the complaint on their own, or customers that are struggling with debt).
This means that we are always incentivised to win as many cases as possible, and to get the most money back for you that we can.
Let’s Work Together
Here at Boomerang Claims we pride ourselves on providing a valuable service that’s efficient and professional.
Our no win no fee policy means that we only win if you win.
Get in touch with us today and let’s see if we can help you.